Responsible Gaming at q111 – Your Wellbeing Comes Before Every Bet
q111 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the practical tools, clear policies, and direct support channels q111 provides so that every player in Bangladesh can stay in control of their gaming activity at all times.
q111's Approach to Responsible Gaming
At q111, responsible gaming is not a legal checkbox — it is a core part of how we operate every single day. We are committed to providing Bangladesh's online gaming community with a platform that is not only exciting and rewarding, but genuinely safe. Every feature we build, every promotion we run, and every policy we enforce is reviewed through the lens of player welfare.
q111 operates strictly for players aged 21 years and above. This age restriction exists because gambling carries real financial risk and requires the cognitive maturity to make informed decisions about money. Our identity verification process confirms the age and identity of every new player before any deposit or wager can be placed.
We understand that the line between recreational gambling and problematic gambling can be gradual and easy to miss. That is why q111 equips every player with a practical set of self-management tools — including deposit limits, session time reminders, cool-off periods, and full self-exclusion — that can be activated at any time without requiring justification. You are in control, and we are here to support that control.
Our customer support team is available 24 hours a day, 7 days a week, via live chat, email, and WhatsApp. If at any point you feel that your gambling is becoming a problem, or you simply want to take a break, our team can activate any of the responsible gaming tools described on this page within minutes.
q111 also uses internal monitoring systems to identify patterns of play that may indicate problematic behaviour. Where our systems flag a concern, a trained member of our team will reach out proactively to check in with the player and offer support resources. This proactive approach reflects our genuine commitment to the wellbeing of every player on the platform.
Quick Reference — Player Commitments
- Only gamble with money you can afford to lose — treat it as entertainment, not income.
- Set a strict budget before you start and stop when that budget is reached.
- Never chase losses — each session is independent, and past losses cannot be "won back".
- Take regular breaks and keep track of how long you have been playing.
- Do not gamble when you are emotionally distressed, under the influence of alcohol, or under financial pressure.
- Keep gambling a small part of your leisure time — balance it with other hobbies and social activities.
Responsible Gaming Features at q111
These tools are available to every registered player on the q111 platform at no cost and with no waiting period. Contact our support team to activate any feature instantly.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to prevent impulsive decisions.
Session Time Reminders
Configure alerts that notify you after you have been playing for a set amount of time — for example, 30 minutes, 1 hour, or 2 hours. These reminders appear on screen so you can make a conscious decision about whether to continue playing or take a break.
Cool-Off / Time-Out
Take a short voluntary break from the platform without permanently closing your account. Time-out periods at q111 range from 24 hours to 6 weeks. During a time-out, your account is inaccessible for deposits and gameplay, but you can still withdraw any remaining balance.
Self-Exclusion
Choose to exclude yourself from q111 for a minimum of 6 months or permanently. During self-exclusion, your account is completely suspended and you will not receive any marketing communications from q111. This option is available 24/7 by contacting our support team.
Loss Limits
Set a ceiling on the amount you are willing to lose within a given time period. Once your net loss reaches your chosen limit, gameplay is paused for the remainder of that period. This tool is especially useful for players who want a hard safety net below their entertainment budget.
Reality Checks
Enable periodic on-screen pop-ups that display how long you have been playing and your net win or loss for the session. Reality checks encourage you to pause and reflect on your gaming activity with accurate, real-time data rather than an emotional perception of how the session is going.
How to Activate Responsible Gaming Tools
Every tool listed above can be activated quickly through one of the channels below. There is no fee, no waiting list, and no judgment — your request will be handled with full confidentiality.
Via Live Chat
Open the live chat window on the q111 platform and tell the support agent which tool you want to activate. Most requests are processed within 3 minutes. Live chat is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh.
Via Email
Send an email to [email protected] with the subject line "Responsible Gaming Request" and specify which tool you need and, if applicable, the limit amount or duration. Our team will confirm activation within 1 hour of receiving your email.
Via WhatsApp
Message us on WhatsApp at +880 1700 000111. State your registered email address and the responsible gaming tool you would like activated. This channel is particularly convenient for players in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities.
Account Settings
Deposit limits and session reminders can also be configured directly from your q111 account settings panel once you are logged in. Navigate to the "Responsible Gaming" tab within your account dashboard to view and update your current settings at any time.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. The following warning signs are commonly associated with a gambling habit that has moved beyond healthy recreation. If you recognise three or more of these signs in yourself or someone you know, we strongly encourage you to reach out to q111 support or a professional counselling service.
Remember: Recognising a problem is the first and most important step. q111's support team is trained to handle these conversations with sensitivity and without judgment. You do not need to have reached a crisis point to ask for help — early intervention leads to better outcomes for everyone.
Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often increasing bet sizes in the process.
Gambling with essential money: Using funds intended for rent, groceries, bills, or other necessities to fund gambling activity.
Inability to stop: Feeling unable to stop gambling even when you want to, or continuing to play well beyond the time or money limit you originally set.
Preoccupation with gambling: Spending significant time thinking about gambling, planning the next session, or reliving past wins and losses when not actively playing.
Concealment: Hiding gambling activity, losses, or the amount of time spent gambling from family members, friends, or colleagues.
Borrowing to gamble: Taking loans, using credit, or borrowing money from others specifically to fund gambling activity.
Neglecting responsibilities: Missing work, study, or family commitments because of gambling activity or its emotional aftereffects.
Emotional distress: Experiencing anxiety, irritability, depression, or restlessness when attempting to cut down or stop gambling.
Quick Self-Check — Is Your Gaming Still Recreational?
Reflect honestly on the following questions. If you answer "yes" to two or more, consider activating one of q111's responsible gaming tools or speaking with our support team.
Have you spent more money gambling than you originally planned in the last month? Regularly exceeding your own mental budget is an early indicator that spending boundaries need to be formalised with a deposit limit.
Have you tried to win back money you lost by continuing to play? Chasing losses is one of the most common and dangerous patterns in problem gambling and almost always results in further losses.
Have you lied to anyone about how much time or money you spend on gambling? Concealment is a strong signal that you are aware your gambling has moved beyond what you or others would consider acceptable.
Do you feel anxious or irritable when you are unable to gamble? Emotional dependence on gambling — feeling "on edge" without it — is a recognised sign that the activity may have become compulsive rather than recreational.
Has gambling affected your relationships, work, or studies in the past six months? When gambling begins to encroach on core life responsibilities, it has moved well beyond healthy entertainment and professional support should be sought.
Have you borrowed money or sold possessions to fund gambling? Using credit or disposing of assets to gamble is a serious sign of financial harm related to gambling and warrants immediate self-exclusion and professional support.
Strictly for Adults Aged 21 and Above
q111 enforces a strict minimum age of 21 years for all players. Every new account undergoes identity and age verification before any deposit or gameplay is permitted. If our verification process reveals that a player is under 21, the account is permanently closed, all funds are frozen, and the case is reviewed by our compliance team. We do not make exceptions to this policy under any circumstances. If you are aware of a minor attempting to use the q111 platform, please contact us immediately at [email protected].
Need Help? Our Team Is Here 24/7
If gambling is causing you distress, financial strain, or relationship problems — or if you simply want to take a break — please do not hesitate to contact q111's support team right now. All responsible gaming requests are handled with complete confidentiality by trained staff. There is no shame in asking for help, and our team will never pressure you to continue playing.
For players in Bangladesh experiencing serious gambling-related harm, we also encourage you to speak with a trusted family member, a healthcare professional, or a qualified counsellor. q111 support can provide a listening ear and activate platform-level tools, but professional mental health services can offer deeper support for underlying issues.
What Happens When You Contact Us
- Our agent will greet you without judgment and ask how they can help.
- You will be presented with the relevant responsible gaming tool options for your situation.
- Your chosen tool is activated immediately, often within the same conversation.
- You receive an email confirmation of the action taken and any withdrawal instructions if applicable.
Play Smart. Stay in Control. Enjoy q111.
Responsible gaming and great entertainment are not opposites — at q111 you can enjoy 500+ games, live cricket betting, and instant bKash payouts while keeping full control of your play. Explore our game library or review our FAQ for more information.