q111 Privacy Policy – How We Collect, Use, and Protect Your Data

q111 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and plays on the q111 platform, accessible at https://q111.io. This Privacy Policy describes in clear and accessible terms the personal information q111 collects, the purposes for which it is used, the conditions under which it may be disclosed to third parties, and the rights available to you as a data subject.

This Policy applies to all users of the q111 platform, including registered account holders, visitors who browse the site without registering, and individuals who contact q111's customer support team. By accessing the platform and creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you have any questions about this Policy or wish to exercise your data rights, please contact us at [email protected]. Our privacy team responds to all privacy-related enquiries within 5 business days.

q111 collects personal data that is necessary to operate a safe, compliant, and high-quality online gaming platform. The categories of personal data we collect include, but are not limited to, the following:

We collect only the minimum data necessary for the stated purpose. We do not collect sensitive special-category personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes.

q111 collects personal data through several channels, all of which are described below:

• Direct provision: Information you supply when you create your q111 account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you visit the q111 platform, including data gathered via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Payment processors: Transaction confirmation data, payment status updates, and fraud signals received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other integrated payment partners when you initiate a financial transaction on the platform.
• Identity verification providers: Results and risk scores from third-party KYC and age-verification services used to confirm your identity and eligibility to use the platform.
• Fraud prevention services: Risk indicators and watchlist screening results from services used to detect and prevent financial crime, bonus abuse, and account fraud.
• Publicly available sources: In limited circumstances, q111 may cross-reference information from publicly accessible databases to verify the accuracy of data you have provided or to fulfil compliance obligations.

q111 processes your personal data only where a valid legal basis exists. The primary legal bases on which q111 relies are:

• Contractual necessity: Processing required to open and operate your account, process deposits and withdrawals, settle bets, and deliver the services you have requested. Without this processing, q111 cannot provide the platform to you.
• Legal obligation: Processing required to comply with anti-money laundering obligations, age verification requirements, record-keeping duties, and any other mandatory legal or regulatory requirements applicable to q111's operations.
• Legitimate interests: Processing carried out in pursuit of q111's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, informed, and specific consent — for example, the use of non-essential cookies or the sending of marketing communications. You may withdraw consent at any time without detriment to your account.

q111 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your q111 account, including verifying your identity at registration and during periodic reviews.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods; crediting winnings; applying bonuses; and settling sports bets and casino game outcomes.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and providing assistance through live chat, email, and WhatsApp.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, money laundering, account takeovers, and other forms of financial crime or platform misuse.
• Responsible gaming: Monitoring your usage patterns to identify signs of problematic gambling behaviour and, where appropriate, proactively offering responsible gaming tools such as deposit limits, session reminders, or self-exclusion options.
• Legal and compliance obligations: Maintaining transaction records, fulfilling reporting obligations, and co-operating with lawful requests from regulatory authorities or law enforcement agencies.
• Platform improvement: Analysing aggregated usage data to identify bugs, optimise game performance, improve user experience, and develop new features.
• Marketing communications: Sending you promotional offers, tournament announcements, and bonus notifications where you have opted in to receive such communications. You may unsubscribe at any time.

q111 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We may share your data with the following categories of trusted third parties, strictly for the purposes described:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum transaction data required to process your deposit or withdrawal.
• Identity verification and KYC providers: Third-party services that verify your identity, age, and document authenticity on our behalf. These providers are bound by strict data processing agreements and may not use your data for any purpose other than completing the verification task.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers may receive a pseudonymous player identifier and relevant session data to facilitate game play and resolve technical disputes. These providers do not receive your full personal details.
• Fraud prevention and analytics services: Third-party tools used to detect suspicious activity, screen against financial crime watchlists, and analyse aggregated platform usage. Data shared with these services is subject to contractual obligations of confidentiality.
• Legal authorities: q111 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where disclosure is necessary to prevent fraud or other criminal activity.
• Professional advisors: Lawyers, accountants, auditors, and other professional advisors engaged by q111 in the course of operating the platform, subject to professional duties of confidentiality.

All third-party data processors engaged by q111 are required to enter into data processing agreements that impose obligations consistent with applicable data protection standards, including requirements for data minimisation, purpose limitation, and security.

q111 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your web browser when you visit the q111 website. They enable the platform to remember your preferences, maintain your session, and analyse how the site is used.

The categories of cookies used on q111 are as follows:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data is used exclusively to improve the platform experience.
• Functional cookies: Used to remember your language preference, display settings, and last login state to personalise your experience on return visits.
• Marketing and targeting cookies: Used, with your consent, to identify your visit and to enable relevant promotional messaging. These cookies do not share your personal identity with any third-party advertiser.

q111 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the q111 platform.
• Encrypted storage for sensitive data fields including passwords, financial account numbers, and identity document references, using industry-standard hashing and encryption algorithms.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need.
• Regular security audits and penetration testing carried out by qualified security professionals to identify and remediate vulnerabilities in the platform infrastructure.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of protection against unauthorised access.
• Intrusion detection and monitoring systems that operate continuously to identify and respond to anomalous activity on the platform.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, q111 will notify affected players without undue delay and will take all appropriate steps to contain and remediate the breach.

q111 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, consistent with applicable financial regulations.
• KYC verification documents: Retained for five years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for three years from the date of the interaction, to enable dispute resolution and quality assurance.
• Usage and analytics data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. Individually identifiable usage records are retained for two years.
• Marketing consent records: Retained for as long as you remain opted in, and for two years following any opt-out, to evidence your consent preferences.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with q111's data disposal procedures.

As a data subject, you have a number of rights with respect to the personal data that q111 holds about you. These rights are described below. To exercise any of these rights, please submit a written request to [email protected]. q111 will acknowledge your request within 48 hours and provide a substantive response within 30 days.

• Right of access: You have the right to request a copy of the personal data q111 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: You have the right to request that q111 corrects any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you have the right to request that q111 deletes your personal data. This right is subject to limitations where retention is required by law or to establish, exercise, or defend legal claims.
• Right to restrict processing: You have the right to request that q111 limits the ways in which your personal data is processed, for example while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on q111's legitimate interests. q111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for legal claims.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

q111 is strictly an adult platform. Access is limited to individuals who are at least 21 years of age. q111 does not knowingly collect, process, or retain personal data from any person under the age of 21.

If q111 becomes aware that personal data has been collected from an individual who is under 21 years of age, it will take immediate steps to delete that data and close the associated account. All funds associated with an underage account will be forfeited in accordance with q111's Terms & Conditions.

If you have reason to believe that a minor has created an account on q111 using false information, please notify us immediately at [email protected] so that we can take prompt action.

The q111 platform may contain references to or integrations with third-party services, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment partners such as bKash and Nagad. These third parties operate their own independent platforms and privacy policies, which govern the data they collect directly from you through their own interfaces.

q111 is not responsible for the privacy practices or content of any third-party platform. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of q111. The existence of a technical integration between q111 and a third-party provider does not constitute an endorsement of that provider's privacy practices.

q111 reviews this Privacy Policy periodically and may update it to reflect changes in the platform, applicable law, or data processing practices. The date at the top of this page indicates when the Policy was last revised.

Where a material change is made to this Policy, q111 will notify registered players via their registered email address or through a prominent notice on the platform at least 14 days before the change takes effect. For minor clarifications or non-material updates, q111 may publish the revised Policy without advance notice.

Your continued use of the q111 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any update to this Policy, you should close your account and discontinue use of the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which q111 processes your personal data, please contact our privacy team using any of the channels below. All privacy communications should be submitted in English.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the q111 platform
• WhatsApp: +880 1700 000111
• Response Time: Privacy requests acknowledged within 48 hours; substantive response within 30 days

For formal data rights requests (access, erasure, portability, objection), please include your registered email address and a clear description of your request. q111 may ask you to verify your identity before processing the request to ensure your data is protected from unauthorised disclosure.